Our Commitment to Privacy
- What information does Rafaella collect?
- How does Rafaella use your information?
- Does Rafaella use "cookies" or other tracking technologies?
- How can you access your information?
- How does Rafaella protect your information?
- Does Rafaella disclose your information to others?
- How does Rafaella protect a child's privacy?
- Does Rafaella.com have links to other web sites?
- Copyright and Trademark Notice
What information does Rafaella collect?
Rafaella collects data that you provide on the Site, either through transactions, email registration, text message sign up, sweepstakes, contests, or membership; or through online live chat, phone, mail and fax interactions or registrations that you submit.
This includes information such as your name, mailing address, email address, phone number, any personal preferences you choose to provide, transaction details such as style, size, price, discount, date, store, your credit card number and expiration date used for transactions, and an encrypted password to ensure maximum protection of your privacy (“Personal Information”).
Rafaella occasionally obtains email addresses of active Rafaella customers who requested fashion emails on other websites. Rafaella also reserves the right to obtain publicly accessible customer demographics.
How does Rafaella use your personal information?
Rafaella uses your Personal Information for a number of purposes, including (i) to enhance and personalize your shopping experience and use of the Site, (ii) to confirm and process sales transactions and/or contact you with questions or communications about your order, (iii) to respond to your questions, requests or comments, (iv) to notify you about contests and promotional events, allow you to participate in such contests and events, and notify you in the event that you are a winners of any such contest or event, (v) to contact you with reminders, updates and news, (vi) for marketing, advertising or promotional use, (vii) to conduct polls, surveys and consumer testing, (viii) to protect the security of our visitors, systems and/or Site, and/or (ix) to improve our services. You may indicate your contact preferences regarding promotional communications directly to us online.
We use the payment card information you provide to us for billing purposes and to fulfill your order.
We also use these technologies to control the number of times you see a given ad, to deliver ads and other product offers and suggestions to you that relate to your interests, product selections or purchases, and measure the effectiveness of various offers and ad campaigns. In all cases, this information helps us serve you better by improving our Site design, as well as our products, services, contests, and promotions. If you block or otherwise reject our cookies, you will not be able to take advantage of these services.
We may use third-party service providers to help tailor Site content to you or to serve ads or product offers on our behalf. These service providers may employ cookies and other technologies to measure advertising effectiveness (such as which web pages are visited or what products are purchased and in what amount). Any information that these third parties collect via cookies, web beacons and other technologies is not linked to any Personal Information collected by us.
How can you access your information?
You may access and edit the Personal Information that you provide online when you authenticate your right to access by signing in on the Site. Simply click on My Account from the home page and enter your email address and password to access your information. You can request password help at any time by clicking on the forgot password? link at which time we will email an encrypted password to the associated email address.
Currently, we do not provide online access to information that you provide to Rafaella offline.
How does Rafaella protect your information?
Rafaella follows industry-standard practices to protect the security of Personal Information collected through our Site. All Personal Information input by you and transmitted to our Site when you place an order or provide Personal Information is protected by password and by an encryption using Secure Socket Layer Technology ("SSL"). SSL encrypts your order and Personal Information before it is transmitted to us to avoid the decoding of your information by anyone other than Rafaella. Nevertheless, any information transmitted over the Internet may be subject to breaches of security. Despite our security measures, we cannot guarantee the security of information you send to or receive from us.
Does Rafaella disclose your information to others?
Rafaella does not sell, rent or trade any Personal Information you provide to us with third parties for their marketing purposes. We may share your Personal Information as follows:
We may use third party service providers to provide specific business support services to us which may involve limited access to your Personal Information, for example, assisting us in fulfilling your transactions and customer service inquiries, executing surveys, conducting and administering promotions, updating your customer information record in our database, deploying our promotional offers to you, or fulfilling your request to unsubscribe from our email. We do not authorize those third parties to make any other use of your information.
If you make a purchase on our Site, we may share your Personal Information and payment card data with others, for example with a payment card processing company and/or a shipping or fulfillment company, to complete your purchase and process your order.
We may disclose your Personal Information with other parties when you consent to the disclosure or when it is required or permitted by law, regulation, legal process or enforceable government request.
We honor every request to unsubscribe from receipt of emails within ten (10) days of receiving the request, not only for promotional emails that Rafaella sends,. As such, in compliance with the CAN-SPAM Act of 2003, Rafaella will provide to such companies the email address of anyone who has submitted to Rafaella an unsubscribe request, provided such company agrees not to disclose or use such email address for any other purpose than honoring your request to not receive Rafaella promotional emails.
Rafaella reserves the right to use and/or disclose to others non-Personal Information about your demographics and use of our Site in a manner that does not reveal your identity.
How does Rafaella protect a child's privacy?
In keeping with the Children's Online Privacy Protection Act, Rafaella will never knowingly request Personal Information from any person under the age of 13, without first seeking prior verifiable parental consent. If we become aware that a user of our Site is under the age of 13 and has provided an online registration or other Personal Information without prior verifiable parental consent, we will remove that child's Personal Information from our files.
Does Rafaella.com have links to other web sites?
Effective: February 17, 2011