At Rafaellasportswear.com, we want you to be satisfied with your online purchase.
If you are not completely satisfied, you may return your purchase by following the guidelines below:
Within 30 days of purchase
Rafaellasportswear.com will accept returns of unwashed, unworn, undamaged or defective merchandise. We will issue a refund for all unused and undamaged products returned within 30 days of purchase. Refunds must be accompanied by the original receipt and will be made in the form of the original payment.
All products must be returned in its original packaging (when possible) and with all accessories to ensure a full credit. Final sale items cannot be returned.
Rafaellasportswear.com will gladly honor a one-time price adjustment if an item is marked down within 14 days of placing your order. You must contact us via phone at 1.800.241.1492 or send us an e-mail at email@example.com within the 14 day window. The difference will be refunded to your original form of payment.
To exchange an order, please return you original item(s) using our our prepaid return label and place a new order online.
Easy Returns by Mail
Simply affix the included prepaid Newgistics return label and take it to your nearest authorized USPS facility or drop off location.
When you return an order to Rafaella using our prepaid label, a flat fee of $6.00 will be deducted from your order refund for return postage.
For replacement return labels, please visit http://returns.rafaellasportswear.com or contact us at firstname.lastname@example.org with details about the items that you need to return. We will gladly send you a label via e-mail shortly after.
Sign into your ShopRunner member account at www.shoprunner.com to print a return label and follow the provided instructions. Only applies to orders shipped via the ShopRunner 2-day shipping method. If you choose to use our included prepaid label instead of the ShopRunner return label, a return shipping fee might apply.
Refunds for items returned within 30 days will be issued in the same form as the original payment. PayPal purchases will be refunded to your PayPal account.
Refunds are given for the price on the original receipt and any applicable taxes. Shipping and handling charges are not refunded. You can expect to receive credit for returned merchandise within one complete billing cycle of your credit card statement upon completion of returns processing.
Please feel free to contact us if you have any further questions or concerns at 1.800.241.1492 or email@example.com. Please provide us with your order information and items that need to be returned so we can better assist you.
Thank you for shopping at RafaellaSportswear.com!
For information on international returns please click here